Dispatch and Delivery Policy

What is Waverley Floorworld's dispatch and delivery policy?

All orders made before 12 noon during business hours will be processed by the next business day and orders made after 12 noon may be processed on the following business day.

If orders are in stock, they will be made available for pick up on the next available business day and the customer will receive notification of a confirmation number and or pick up slip as well as the address of the warehouse.

If home delivery option is available and selected, most deliveries will arrive within 2 business days of the time of dispatch. If it does not arrive within that time frame, contact us to enquire and we will follow up with the appropriate shipping company.

Any orders out of stock may be back-ordered but date of availability will depend on the specific circumstances of that particular product at that time.

Unless a special order is made specifically for the customer, the customer will have the option to cancel their order for a full refund any time prior to the time of stock arrival and the processing of their order.

Customers will be informed if a special order will need to be made for them. In such a case, this order cannot be cancelled and returns will not be accepted.

Shipping and Installation Policy

Does Waverley Floorworld provide shipping and or installation?

Due to the size and weight of flooring products, shipping is mostly only available to warehouses that have a forklift. However, a home delivery option is available for some products.  Contact us by phone or email after the order is made to find out your available options and to request a shipping quote if required.

Waverley Floorworld also has a number of expert installers who can install carpet, vinyl or floating floors to a very high standard. If this is required, contact us by phone or email after your order is made and either provide us an accurate plan of your area or book a check measure appointment with us. A quote will then be provided based on the customer’s plan or on the measurements ascertained by the check measure.

Refund Policy

What is Waverley Floorworld's refund policy for online orders?

For carpet remnants, returns will only be permitted provided the item has not yet been dispatched, shipped or picked up. A 25% restocking fee will apply in all cases. Due to our health and safety protocols, once the customer has taken possession of a carpet remnant no returns will be accepted and no refunds will be provided.

For hard flooring items, returns will be permitted provided the item has not yet been dispatched, shipped or picked up. If the customer has taken delivery of the items and still wish to have them returned, they will be responsible for safe delivery of the item to the designated destination provided by Waverley Floorworld. A 25% restocking fee will apply in all cases and a refund will only be provided after the condition of all returned items have been verified to be “as new”. For items sent back but deemed not to be in an “as new” condition (at the discretion of Waverley Floorworld and or its suppliers), the return will not be accepted and the customer will be required to keep these items. It is possible that a partial return can occur for the items in the required condition while a subset of unfit items is rejected.